Senior Service Advisor

An exciting Service position has become available. The role would suit an experienced service advisor or workshop controller wishing to take the next step towards Service Management but the role is open to less experienced with full training given.

Location: Hayle
Salary: £23,000 basic + upsell
Benefits: After a 3 months probation benefits will include a pension scheme and the Rowes Employee Benefit Scheme which includes Perkbox.
Working Hours: Monday - Friday 8:00am - 5:30pm Every other Saturday 8:30am - 12:30pm
Driving Licence Required: Yes

Main purpose of the job:

  • To maximise service sales and profitability by using professional sales techniques, and to run the service department in the absence of the Service Manager.
  • To create customer confidence in the company by ensuring a professional performance.
  • To ensure the highest standard of courtesy and efficiency in customer contact and communication.
  • To record customer requirements and details accurately.
  • To record vehicle details and ensure every car that visits the workshop has an EVHC completed.
  • To effectively operate a service department loading system.
  • To monitor all Technicians productivity and quality of work.

Added: 10 September 2019

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