1. MAIN PURPOSE OF JOB
a. To ensure customer satisfaction in the service and repair of motor vehicles of all types.
b. To carry out such servicing and repairs in a safe and economical manner.
c. To employ such knowledge and skills as may be required to test vehicles and diagnose faults.
2. RELATIONSHIPS AND PERSONAL ACTIVITIES
2.1 Directly responsible to:
Service Manager/Service Foreman.
2.2 Responsible for:
Safety, economy, and accuracy of work of assigned apprentice.
2.3 Relationships with:
Service Receptionist, other Vehicle Technicians, Apprentices and parts department.
3. OBJECTIVES AND KEY TASKS
3.1 Improved profitability:
a. To attain manufacturers' servicing and repair times.
b. To report current and possible future vehicle faults and servicing requirements noticed whilst working on vehicles.
c. To note and report all components, materials and consumables used.
3.2 Customer service and satisfaction:
a. To protect customers' vehicles with covers and dust sheets etc.
b. To safeguard the customers' vehicle and contents whilst being repaired/serviced etc.
c. To ensure vehicles are thoroughly examined and report orally/in writing on general condition of vehicles with emphasis on customer safety.
d. To ensure that all work carried out is to MoT and/or manufacturers' safety standards.
e. To ensure maximum use of technical knowledge and skills to achieve effective, economic and safe service/repair of customers' vehicles.
3.3 Cost control:
a. To ensure that all hours and material usage are accurately recorded.
b. To take care not to cause accidental damage to vehicle and components during service or repair.
c. To minimise wastage of all materials, oils and fluids.
d. To care for all plant and tools belonging to dealership and not to misuse same.
4. LIMITS OF AUTHORITY
Control and training of assigned apprentice.
5. MAIN JOB FUNCTIONS
a. To test vehicles and diagnose as and when required by Service Foreman.
b. To observe, recognise and report on vehicle and component serviceability.
c. To interpret and implement technical service instruction data.
d. To indent for replacement parts and record usage.
e. To recover damaged or defective vehicles as and when necessary.
f. To keep work area clean and tidy.
g. To ensure vehicles comply with safety standards when returned to customer or that faults have been reported and noted on job card.
6. EXPERIENCE, QUALIFICATIONS AND TRAINING
a. To have served a recognised apprenticeship.
b. To have attained a City & Guilds qualification.
c. To have undertaken manufacturer's training courses.
d. To have experience in the servicing and repair of motor vehicles.
e. NVQ Level 2/3, Vehicle Maintenance - Service Replacement, Level 3, Vehicle Mechanical and Electronic Systems - Maintenance and Repair.
7. MAJOR RESPONSIBILITIES FOR RESULTS
7.1 Sales volume:
All current and potential vehicle faults and servicing requirements noticed when working on vehicles reported to service reception
a. All manufacturer’s/company’s servicing and repair times adhered to
b. All hours worked per job and components, materials and consumables used recorded.
7.3 Cost control:
a. No materials, lubricants or other consumables wasted.
b. No accidental damage to vehicles or components during servicing/repairs
c. All appropriate tests carried out prior to delivery of service/repair jobs
a. All tools available for use as per inventory
b. All replacement parts usage recorded
c. Assigned apprentice to have completed training schedule for day/week