COVID-19 FAQs Answered

Added: 27 April 2020

Below is guidance to some frequently asked questions:

Warranties
Some customers may be concerned that they have voided their warranty or guarantee by not getting their servicing completed at the correct intervals due to the lockdown restrictions. Please be assured that if you are late getting your service completed due to the lockdown, as long as your car is booked in at your earliest convenience, your warranty or guarantee will remain valid.

Service Plans
If you have a service plan on your vehicle, please do not worry if it is late being done, you will still be entitled to the service as long as you book in at your earliest convenience once restrictions have been removed.

Report any issues to us
If you are experiencing an issue with your vehicle and your warranty or guarantee is about to expire, please contact us via our website to make us aware as this will mean that you have reported the issue during the policies active dates and the claim will be processed in the normal way when you have booked in at your earliest convenience.

Sales opening 
Following Government guildines, our showrooms will be physically closed from 6pm Wednesday 4th November 2020. We will be providing a click and collect service where you can reseve any car online for £99. There will also be members of the team on hand to provide virtual appointments upon request. 

Aftersales opening
 
Our service, bodyshop and parts departments are business as usual. If you are booked in after Thursday 5th November, your appointment will go ahead as normal. 

In an Emergency
If you experience a breadown or emergency please contact:
Hondacare Assistance - 0800 521 728
Suzuki Assistance - 0800 107 1155

Crystal Clear Warranty Admin Policies - 08081441755



Any other queries please email info@rowes.co.uk

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